HELP MAKE ANE HAPPEN.
Ready to be part of the magic? We’re thrilled you’re interested in joining our staff! ANE’s staff are dedicated to creating an unforgettable experience for every attendee and we need passionate folks like you to make it happen.
Remember, all of our staff roles are volunteer positions – meaning that they are unpaid – we’re a community-driven event fueled by the passion of our members. But don’t worry, we’ve got some fantastic perks to show our appreciation! Keep reading to learn more about what it means to be an ANE staff member and what you’ll gain from the experience.
Before you jump in, please take a moment to carefully review the information below. We want to ensure you fully understand the responsibilities and rewards of each role. We can’t wait to meet you! If none of the below roles feel like a good fit for you, feel free to write in a role.
WHAT WE ASK OF YOU.
- We seek individuals who demonstrate a strong work ethic, excellent communication skills, and a collaborative spirit. By joining our team, you’ll play a vital role in ensuring a successful, safe, and enjoyable convention.
- Your dedication as an Anthro New England staff member directly contributes to the amazing experience we aim to create for our attendees. We ask for a commitment of approximately eight hours per day during the convention for roles that are considered “Seasonal”. Our “Core” roles include vital pre-convention work and typically require work year-round.
- Whether you have a specific skill in mind or are eager to lend a hand as a ‘general support person,’ we welcome your interest! Having a general idea of where you’d like to contribute helps us find the best place for you on the team. If there isn’t a role listed below that fits you, feel free to write in a role you think you’d fit in best for Anthro New England.
- We believe in keeping our staff informed and connected, so we’ll have a few online meetings before the convention for all roles. While we understand you may not be able to attend each and every one, they’re a great way to stay up-to-date. We also use Slack and Google Workspace to share information and collaborate, so please be sure to check them regularly.
- For our dedicated Core roles, we hold regular meetings throughout the year to update progress. While these aren’t required for most of the year, attendance is expected in the final months leading up to our annual event.
We truly value the dedication of our staff members and we want to be clear that it is a significant commitment. If you’re looking for a way to contribute with less time investment, we’ve got plenty of exciting volunteer roles during the convention. If you’re ready for the staff experience, explore our open positions below and see if something sparks your interest!
STAFF TIERS & PERKS.
We couldn’t make Anthro New England happen without the incredible dedication of our volunteer staff! We deeply value every contribution and as a way to show our appreciation, we’ve put together a package of perks that we hope you’ll love. As our Core and Seasonal roles involve different levels of commitment, the perks offered are tailored accordingly.
- Core roles are either specialized roles that need a specific set of skills (eg. Safety, A/V) or roles that require a degree of leadership. In these roles you are expected to put in 21+ hours over the course of the year, whether at-con or leading up in preparation. As a thank-you for your work, you will be provided a space in a compensated staff hotel room or early access to the hotel room block if you would like a private room, free registration, a free staff t-shirt, staff break-room, early access to the dealer’s den and main events, priority access for the Westin elevators, and a staff pin.
- Seasonal roles are great for those who want to give back to Anthro New England, but still want to enjoy the majority of the convention! In these roles you are expected to put in 12-20 hours over the course of the convention (and in limited cases, leading up in preparation.) As a thank you for your work, you will be provided early access to the overflow hotel room block, free registration, a staff t-shirt, staff break-room, priority access for the Westin elevators, and a staff pin.
The Panels department staff is responsible for the coordination of panelists as well as attendees. Some of the responsibilities of the department staff might include helping set up a room with the panelist, helping with resetting the room after a panel has concluded, answering questions, checking badges and possibly helping with getting people in and out of panel rooms safely. This is considered a seasonal position.
Volunteer Department staff responsibilities cover communication and coordination of at-con volunteers. This involves reviewing volunteer requests, creating a schedule, and then adapting to changes in the volunteer schedule at con. Good communication skills, customer service skills, and the ability to adapt to a shifting situation are important for this position, and familiarity with excel or google sheets is a plus!
Convention safety staff are one of the major faces of Anthro New England, and are primarily considered a customer service role. Safety staff will be expected to familiarize themselves with Anthro New England policies and procedures, venue layout, schedule, etc; and be expected to answer attendee questions as they arise. Additionally, safety staff will have responsibilities for crowd management such as badge checking, line management, elevator management, etc. Most safety staff will be on scheduled routine patrols throughout the convention function space, and will be expected to respond to various incidents as they arise, and either handle them, or escalate them to their shift lead as appropriate.
Safety staff will be expected to be able to take and log comprehensive incident reports digitally, manage sensitive information, manage the Anthro New England lost and found, etc.
Qualifications:
Developed problem solving skills
Relaxed and friendly attitude
Understanding of incident escalation
Basic understanding of google drive suite of products
Ability to act and prioritize incidents in stressful, high pressure situations
Ability to react to new issues on the fly
Ability to be forceful but polite with attendees and general public for crowd control
Our chat moderation staff are one of the most crucial front-facing staff of Anthro New England – you’ll be interfacing directly with our attendees in our Telegram chat as well as in other text-based chats such as our livestreams and Youtube premieres. Moderation staff are expected to familiarize themselves with Anthro New England policies, venues, and other common Q&A topics to be able to answer attendee questions as they arise. Moderation staff should expect to deal with a wide array of individuals, including potential malicious actors who may attempt to disrupt or otherwise negatively affect the attendee experience in our chats, and be ready to appropriately handle these scenarios if and when they occur.
Moderation staff will be expected to collaborate and consult with other fellow moderation staff members and heads of departments for information if needed, and to manage and supervise the attendee chats on a regular basis. We aim to provide a regular ‘schedule’ of staff monitoring our chats, and as such those in other time zones outside of US Eastern Time are actively encouraged to apply.
Qualifications
- Experience with Telegram, Twitch, Youtube and/or Discord chat moderation
- Previous moderation experience, in particular with conventions is preferred
- Experience with chat moderation bots, such as ‘Miss Rose’ in Telegram is preferred
- Relaxed and friendly attitude
- Excellent writing and communication skills
- Experience with conflict resolution and de-escalation
- Demonstrated professionalism and discretion
- Proactive attitude and willingness to learn
- Knowledge of online culture and trends
If all of this sounds like something that interests you, please apply below!
Have you ever looked at ANE’s sassy social profiles and thought, ‘I can do that!’? Are you the kind of person (or animal) who likes helping others? Do you have the finesse necessary to use just the *right* amount of emoji in a tweet?
Anthro New England continues to grow, and with that so does our need for a strong, active online presence and the improved ability to communicate with our attendees. With so many of our departments expanding, we need proactive and dedicated individuals to help our social media team handle the internal requests and quick turnarounds needed for our social media posts. You’ll be working alongside our head of social media to craft our silly (sometimes not so silly) messages online, and depending on your abilities, post to our TikTok and Instagram profiles as well!
Qualifications
- Experience with Bluesky, Instagram, TikTok, Youtube, Telegram
- Excellent writing and communication skills
- Excellent time management skills and a willingness to learn
- Knowledge of online culture and trends
- Demonstrated history of social media experience is preferred
- An Artistic background with access to necessary art programs is greatly preferred
If all of this sounds like something that interests you, please apply below!
Medical team staff are responsible for the physical health and wellbeing of all Anthro New England attendees and team members. Medical staff must have a professional background in, and/or training in the medical field. Primarily medical staff will be responsible for managing and maintaining the infirmary during convention hours under the guidance and direction of a medical technician, however may be expected to fill the role of general safety staff as well if necessary.
Qualifications:
Background and/or formal training in the medical field or emergency response (Lifeguard, Emergency Medical Responder, NREMT Certification, etc.)
Current CPR certification required.
Familiarity with crowd control preferred.
Relaxed and friendly attitude
Ability to act and prioritize incidents in stressful, high pressure situations
Understanding of attendee privacy
Ability to exhibit discretion around potentially sensitive medical issues
Comfortable interfacing with first responders (City of Boston EMS, Fire, Police, etc.)